Terms and Conditions

Cheri Casino’s site terms explain the main rules that apply when you access our website, create a player account, play games, use payment services, or take part in promotions. They are designed to set clear expectations and help keep the platform fair, secure, and responsible.

By visiting the site, registering an account, or using any Cheri Casino services, you agree to follow these conditions of use. If you do not agree, please do not create an account or use the platform.

What these service terms cover

These service terms apply to your use of:

• The Cheri Casino website and any related pages or mobile access
• Your player account, deposits, withdrawals, and balances
• Casino games and game features provided through the platform
• Promotions, bonus offers, free spins, cashback, and loyalty rewards
• Customer support channels and account communications

Some features may have additional rules shown on the relevant page (for example, a promotion’s specific bonus terms). Where additional rules apply, they work together with these site terms.

Who can use Cheri Casino

Cheri Casino is for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher)
• Be allowed to gamble online where you are located
• Not be located in a country or region where Cheri Casino restricts or does not offer its services

It is your responsibility to understand local laws that apply to you. The operator may restrict access, block registrations, or limit services in certain countries or regions at its discretion.

Account registration rules that keep things simple

When you register, you agree to provide accurate, current information and to keep it updated if it changes (for example, your name, address, email, or phone number).

Key account rules:

• Your account must be registered in your own legal name
• Your details must match the real person using the account
• You may only create and use the number of accounts permitted by the operator
• You must not register on behalf of someone else or use another person’s identity

If your registration information appears incomplete, inconsistent, or misleading, the operator may request clarification or verification before allowing deposits, withdrawals, or bonus participation.

Identity checks (KYC) and verification requests

To protect players and comply with regulatory and security standards, Cheri Casino may request documents or information to confirm details such as:

• Identity and age
• Address
• Payment method ownership (for example, proof a card or e-wallet belongs to you)
• Source of funds or other details where reasonable checks are needed

Verification may be requested at registration, before a withdrawal, when deposit patterns change, when a promotion is claimed, or whenever risk controls require it. If requested documents are not provided within a reasonable time, certain services (including withdrawals and bonus eligibility) may be limited until checks are completed.

Your account is personal - protect your login

You are responsible for keeping your login details confidential and for all activity carried out through your account.

You must not:

• Share your account with anyone (including friends or family)
• Sell, transfer, or assign your account
• Allow another person to place bets, claim bonuses, or withdraw funds on your behalf

If you believe your account has been accessed without your permission, contact support as soon as possible using the details in the Contact section below.

Deposits, withdrawals, and account balances

Cheri Casino supports EUR transactions and offers multiple payment options, which may include Visa, MasterCard, Maestro, Neteller, PaySafeCard, and Bank Wire Transfer. Payment method availability can vary by country, bank rules, and provider policies.

Important points to understand:

• Minimum and maximum transaction limits may apply and can vary by method
• Processing times can differ between deposit and withdrawal methods
• Withdrawal requests may be reviewed before approval, including verification checks and responsible gaming or security controls
• The operator may apply reasonable checks to prevent fraud, payment misuse, or chargeback abuse

You are responsible for ensuring that your chosen payment method is in your name and that you have permission to use it. Where practical, withdrawals are typically processed back to the same method used to deposit (or another approved method), in line with security and anti-fraud practices.

Bonus rules and promotion conditions

Promotions, bonuses, free spins, cashback, and loyalty rewards are offered under bonus terms that may include eligibility requirements and usage limits. Always review the specific promotion rules shown on the offer before opting in or entering a bonus code.

Common promotion conditions may include:

• Minimum deposit requirements
• Time limits to claim or use an offer
• Wagering requirements (playthrough)
• Game contributions or restrictions (for example, slots only)
• Rules on converting bonus funds to cash balance
• Maximum withdrawal or cashout limits for certain offers (where stated)

Examples of offer-specific rules that may apply at Cheri Casino include:

• Welcome offers may require a bonus code and have a validity period (for example, 30 days from activation)
• No deposit free spins may have a maximum cashout limit (for example, €100) and separate wagering on winnings
• Cashback may be calculated on net losses over a defined week and credited on a set day
• Some offers may run only on certain days (for example, weekend or midweek promotions)

Bonuses are generally non-sticky, meaning bonus funds are kept separate from real money and may be forfeited if you choose to withdraw real funds before meeting wagering requirements. If any promotion is used in a way that conflicts with its rules, the operator may adjust, remove, or withhold the promotional benefit in a fair and reasonable manner.

Game access and platform availability

Cheri Casino aims to provide reliable access to games and account services, but availability is not guaranteed at all times. Access may be affected by:

• Your location, device, browser, or internet connection
• Scheduled maintenance or software updates
• Game studio or third-party service interruptions
• Technical faults or unexpected outages

Games, features, promotions, and content may be added, modified, limited, or removed. Some games may not be available in certain jurisdictions or on certain devices.

Fair play standards and prohibited behavior

Cheri Casino expects players to use the platform honestly and lawfully. The following behavior is not permitted:

• Providing false or misleading information
• Fraud, attempted fraud, or use of stolen payment methods
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or deliberate payment disputes used as a way to avoid legitimate losses
• Bonus abuse, including exploiting loopholes or patterns intended to bypass promotion rules
• Any attempt to manipulate game outcomes, platform systems, or promotional mechanics
• Use of unauthorized software, scripts, bots, automation tools, or methods that interfere with normal gameplay
• Allowing another person to use your account or using the platform on behalf of someone else
• Any unlawful use of the service

If you are unsure whether a behavior is allowed, it is safer to ask support before proceeding.

When Cheri Casino may limit service or close an account

To keep the platform secure and fair, the operator may take reasonable action if it believes that:

• These platform rules have been breached
• Verification is incomplete or inconsistent
• There is suspected fraud, payment misuse, or prohibited behavior
• A promotion is being used outside its intended conditions
• Legal, regulatory, or security obligations require intervention

Actions may include limiting access to certain features, pausing withdrawals for review, removing promotional benefits, restricting bonus eligibility, or closing an account. Where appropriate, the operator will handle reviews in a balanced way and in line with its security and compliance responsibilities.

Errors, incorrect displays, and technical issues

From time to time, mistakes can happen. This may include:

• Game malfunctions or interrupted sessions
• Incorrect display of balances, results, paytables, or promotion progress
• Mispriced offers or wrongly credited bonuses
• Payment processing interruptions or duplicate entries caused by technical issues

Where an obvious error occurs, Cheri Casino reserves the right to correct it and to address the consequences of the error in a fair and reasonable way. If you notice something that looks wrong, contact support promptly so it can be reviewed.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to earn money. If gambling stops feeling fun, it may be time to take a break.

Cheri Casino may offer responsible gaming tools, such as deposit limits, session limits, cooling-off options, or self-exclusion, depending on your location and account settings. For more guidance and support options, visit the internal Responsible Gaming page.

Ownership of site content and brand materials

All website content and materials - including branding, logos, design, text, original graphics, and software elements - are owned by the operator or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except where permitted by applicable law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the Cheri Casino experience are provided through third parties, such as:

• Game providers and live dealer studios
• Payment processors and banking partners
• Identity verification and security services

These providers may have their own operational limits and availability. Cheri Casino is not responsible for third-party outages beyond its reasonable control, but will take practical steps to restore service and support players where possible.

If the website includes links to external sites, those links are provided for convenience. Cheri Casino does not control external content and is not responsible for third-party websites or their practices.

Liability boundaries in plain language

Cheri Casino works to deliver a secure, well-functioning platform, but it cannot be responsible for every type of loss or disruption. To the extent permitted by applicable law, the operator is not liable for losses or damages arising from:

• Technical interruptions, outages, or delays
• Your device issues, unsupported browsers, or connection problems
• User mistakes, including incorrect payment details or failure to protect login information
• Third-party failures (for example, payment processor delays or provider downtime)
• Events outside reasonable control (such as force majeure circumstances)
• Misuse of the service or breaches of these service terms

Nothing in these terms limits any rights you may have that cannot be excluded under applicable law.

Services provided “as available” - no constant-access promise

The website, games, and services are provided on an “as is” and “as available” basis. Cheri Casino does not promise uninterrupted access, constant availability of every game or payment method, or error-free operation at all times.

Updates to these conditions of use

Cheri Casino may update these conditions of use from time to time to reflect changes in services, security practices, legal requirements, or operational needs.

The latest version published on the website will apply from the date it is posted, unless stated otherwise. You are encouraged to review this page periodically, especially before making a deposit or joining a promotion.

Other policies you should review

These site terms work alongside other important policies that may apply to your use of the platform, including:

• Privacy Policy
• Cookie Policy
• Bonus Terms (for specific promotions)
• AML/KYC policy (where applicable)
• Responsible Gaming information and tools

Contact Cheri Casino support

If you have questions about these service terms, your account, payments, verification, or promotions, you can reach Cheri Casino support through:

• Live chat (where available on the site)
• Email: support@chericasino.com
• FAQ section (available on the website)

Using Cheri Casino means playing within clear rules that protect players and the platform alike. By continuing to access the site and services, you confirm that you understand and accept these conditions of use, including any updates posted in the future.