FAQ

Creating an account at Cheri Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button located at the top of the page. You'll need to provide some basic information including your name, date of birth, email address, and preferred currency (EUR). Create a secure password that meets our requirements. Once you've filled out the registration form, verify your email address by clicking the link we send to your inbox. After verification, your account is ready to use! Remember to provide accurate information as this will be verified during your first withdrawal to ensure account security and comply with gambling regulations.

Cheri Casino offers a variety of secure payment options to accommodate your preferences. We currently accept Visa, MasterCard, and Maestro for credit/debit card transactions. For e-wallet solutions, you can use Neteller. We also support Bank Wire Transfers for those who prefer direct banking methods, and PaySafeCard for prepaid options. All transactions are protected with advanced encryption technology to ensure your financial information remains secure. Please note that all transactions are processed in EUR. Deposit times are typically instant for most methods, while withdrawal processing times vary depending on the chosen payment option. For specific questions about a particular payment method, please contact our support team.

Cheri Casino rewards players with various exciting bonuses to enhance your gaming experience. Our standout offer is the Welcome Bonus of 100% up to €100, which doubles your initial deposit and gives you extra funds to explore our extensive game collection. Beyond the welcome offer, we regularly provide reload bonuses, free spin packages, and special promotional offers tied to new game releases or seasonal events. Our loyal players benefit from a comprehensive loyalty program that rewards consistent play with exclusive perks and bonuses. To maximize your bonus benefits, always check the promotions page on our website for the latest offers. Remember that all bonuses come with specific terms and conditions, including wagering requirements that must be met before withdrawing any associated winnings.

Cheri Casino boasts an impressive collection of games from top-tier software providers including NetEnt, Betsoft, Big Time Gaming, Yggdrasil, and many more. Our diverse game library features hundreds of exciting options to suit every preference. Slot enthusiasts can enjoy classic 3-reel games, immersive video slots, and progressive jackpots with life-changing potential. Table game fans will find multiple variations of blackjack, roulette, baccarat, and poker. We also offer a selection of video poker games and specialty options like scratch cards and keno. Our game portfolio is regularly updated with the latest releases from our software partners, ensuring there's always something new to try. For the most authentic casino experience, check out our live dealer section featuring real-time games streamed in high definition with professional dealers.

Yes, Cheri Casino operates under a valid gambling license that ensures we adhere to strict regulatory standards. Our license requires us to maintain fair gaming practices, implement responsible gambling tools, and protect player data with advanced security measures. We use certified Random Number Generators (RNGs) for all our games to guarantee completely random and fair outcomes. Additionally, we employ industry-standard encryption technology to safeguard all personal and financial information shared on our platform. Our commitment to regulatory compliance means that players can enjoy our games with complete peace of mind, knowing they're participating in a secure and fair gaming environment. We regularly undergo independent audits to verify our compliance with all applicable gambling regulations and industry best practices.

Cheri Casino provides dedicated customer support to assist you with any questions or concerns. The most direct way to reach our team is via email at support@chericasino.com. Our support specialists are trained to handle inquiries about account management, deposits and withdrawals, bonuses, technical issues, and any other aspects of our service. We pride ourselves on responsive support, with most email inquiries addressed within 24 hours. When contacting support, it helps to provide relevant details such as your username, the nature of your inquiry, and any error messages you might have encountered. This allows our team to assist you more efficiently. For commonly asked questions, we recommend checking this FAQ section first, as you might find an immediate answer to your question without waiting for a response.